FAQ

  • DO YOU JUST RENT ARRANGEMENTS FOR WEDDINGS?

    While weddings have our heart, we rent arrangements for a variety of events! From bridal showers, to corporate events, to galas, we are proud to serve them all!

  • IS SET UP AND BREAK DOWN INCLUDED IN THE PRICE?

    Our personalized delivery and break down at the end of the night is an additional fee based on number of items and how far your event is from our office.

  • WHAT IF WE WANT TO RENT YOUR CENTERPIECES, BUT HAVE LIVE PERSONAL FLOWERS?

    Wonderful! We have fresh floral partners that we work with who can provide you, your maids, your gents and family members with cohesive live flowers to carry with you throughout the day. We will also arrange the pick up of these personal flowers for an additional fee and deliver them to you when we bring your rented arrangements to your event!

  • WHAT DOES YOUR BOOKING PROCESS LOOK LIKE?

    For starters, browse our site and gather your ideas! Then, schedule a consultation via our online portal to workshop your ideas and get a quote. As soon as you decide Sister Stem Co. is a good fit, we will send over a contract for you to sign, and 50% of your contract will be due at that time! Fast forward to the month before the wedding, we will have a final details phone call where we confirm quantities, collections, styles and vases. Any changes can be made up until one month before the wedding! The final balance will be due 3 weeks prior to your event!

  • WHAT IS A “POINT PERSON” AND WHY DO I NEED ONE?

    In our Final Details Phone Call, you will designate a Point Person for your event! Your Point Person will be in charge of signing at the time of delivery that all items have been delivered, as well as signing at the end of the night saying that all items have been safely returned! This can be your wedding planner, your mom, maid of honor, or aunt that wants something to do on wedding day!

  • WHY CAN’T I BE THE “POINT PERSON” FOR MY OWN WEDDING?

    We know that your wedding day is full of a LOT of people vying for your attention, and we don’t want to add one more thing to your plate on your big day! We require that your Point Person be someone that will be there during the delivery time, as well as there to sign off at the end of the night. For events that are not weddings, you are more than welcome to be your own Point Person!

  • HOW CAN WE ENSURE THAT ALL OF THE ITEMS WE ORDERED ARE DELIVERED?

    Once we have delivered and set up all of your product, we will have your Point Person sign off acknowledging that all of the items have been delivered are in perfect condition!

  • WHAT HAPPENS IF ONE OF OUR GUESTS ACCIDENTALLY RUINS AN ARRANGEMENT OR BREAKS A VASE?

    We get it–things happen! Especially when the party is bumpin’ at your reception! We do require a credit card on file for this exact case, and we will notify your Point Person at the end of the night on the off-chance a rental gets broken.

  • HOW DO YOU ACCEPT PAYMENT?

    We accept payments through our online invoices, cash, check, Venmo or credit card! (Payments made by card are subject to a 5% processing fee.)